Broseley Festival CIC
Complaints Procedure Policy
If a member of the public wishes to make a complaint about any events held by Broseley Festival CIC they are required to email us within 7 days of the event using the contact form on our official website.
A director of Broseley Festival CIC will endeavour to respond to the complaint as quickly as possible, although during the busy times such as the week running up to fundraising events, the weeks running up to Broseley Festival and during the festival weekend there may be some delay.
Broseley Festival CIC aims to respond to all complaints with 14 days of receiving an email regarding a complaint. If we are required to seek advice from another sources, for example: our production team, security or medics then this could cause a delay in a response.